Terms of Service

1. Agreement to Terms

By accessing or using Lilo ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Lilo provides an AI-powered voice concierge platform for vacation rental hosts. The Service includes:

• 24/7 automated phone answering for guest inquiries
• Multi-language voice support
• Call recording and transcription
• Evidence packet generation for disputes
• Threat detection and alerting
• Dashboard for monitoring and management

3. Account Registration

To use Lilo, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Subscription and Payment

5. Acceptable Use

You agree not to use Lilo to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Harass, abuse, or harm another person
• Transmit malicious code or interfere with the Service
• Attempt to gain unauthorized access to our systems
• Use the Service for properties you do not own or manage
• Record calls without proper disclosure where required by law

6. Call Recording Disclosure

You are responsible for ensuring compliance with call recording laws in your jurisdiction.

Lilo records calls for evidence generation and service improvement. Many jurisdictions require disclosure that calls are being recorded. You must configure appropriate disclosure messages and ensure your use of call recording complies with applicable laws.

Lilo provides configurable disclosure announcements but makes no guarantee that any specific configuration satisfies your legal requirements. You should consult with legal counsel regarding recording disclosure requirements.

7. Evidence Packets

Lilo generates evidence packets from call recordings and transcripts to help you resolve disputes with guests and platforms. You acknowledge that:

• Evidence packets are tools to support your case, not guarantees of dispute outcomes
• You are responsible for how you use and share evidence packets
• Lilo does not provide legal advice
• Platform policies and legal outcomes are outside Lilo's control

8. Intellectual Property

The Service, including its design, features, and content, is owned by Lilo and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without written permission.

You retain ownership of your property data, recordings, and content you upload to Lilo. You grant Lilo a license to use this content to provide and improve the Service.

9. Third-Party Services

Lilo integrates with third-party services including Twilio, OpenAI, and Stripe. Your use of these services is subject to their respective terms of service. Lilo is not responsible for third-party service availability or performance.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. LILO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT ANY SPECIFIC RESULTS FROM USING THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LILO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO LILO IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Lilo and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of another.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination:

• Your right to use the Service immediately ceases
• You may request export of your data within 30 days
• We may delete your data after 90 days
• Provisions that should survive termination will remain in effect

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

16. Contact

For questions about these Terms:

• Email: legal@lilo.property
• Support: support@lilo.property
• Mail: Lilo, 548 Market St #835, San Francisco, CA 94104