Give your property a voice.
lilo answers every guest call in any language, 24/7 — and seals a receipt of what was said, so you are protected when things go wrong.
?pilot=…What lilo handles while you sleep
Real guest issues. No scripts. No missed calls.
Guests call. lilo answers immediately. You stop losing bookings to silence.
lilo speaks like a host. It feels native, not translated.
Every critical exchange becomes proof you can export when disputes hit.
Receipts that hold up
Proof beats promises.
Every guest exchange is sealed into a receipt you can hand to a platform, insurer, or guest the moment something feels off.
- Call transcript + timestamps tied to the booking.
- Guest acknowledgements in their language.
- Issue classification (dispute / extortion / safety).
- Export-ready evidence packet for platforms.
- Win chargebacks with a documented record.
- Challenge review extortion with contemporaneous proof.
- End “he said / she said” forever.
"Hola, quiero un reembolso o dejo una mala reseña."
Evidence sealed and linked to the booking timeline.
Export packet is ready if the platform challenges you.
World Cup 2026 mode
The demand spike is real. The disputes spike too. lilo is built for both.
Multi-city. Multi-time-zone. Many languages.
Guests call in Spanish, Portuguese, French, German, and more. lilo answers.
Higher nightly rates attract higher fraud pressure. Receipts become defense.
Calls happen at 3AM. lilo does not miss them.
Rules differ by city. lilo can track property-level requirements.
City of Philadelphia · Commonwealth of Pennsylvania
- • Limited Lodging Operator License + Commercial Activity License required; 2–4 week processing time.
- • STR stays must be under 30 nights unless the host has a Bed-and-Breakfast permit with zoning approval.
- • Community safety plan mandatory for multi-unit buildings with >25 guests/day.
8.5% city Hotel Occupancy + 6% state sales tax; remit monthly via Philadelphia Tax Center.
- Limited Lodging Operator License — Primary STR license (Renewal every 12 months).
- Hotel Occupancy Tax account — Set up remittance before accepting bookings.
- • Submit updated crowd-management plan by Mar 1, 2026.
- • Document multilingual signage for guest check-in areas.
- • Store signed fire-safety acknowledgement per booking in lilo receipts.
Philadelphia Department of Licenses & Inspections · (215) 686-8686
lilo keeps these contacts + required disclosures inside your compliance locker so every receipt can prove you followed the rules.
lilo auto-switches between every language match-goers bring. These voices are already QA’d in the war room.
- • USA group match
- • Colombia group match
Guide guests through Lincoln Financial Field parking + bilingual safety confirmations.
Pricing that feels obvious
No hidden take-rate. No surprises. You pay for protection and peace.
- Voice concierge + receipts + compliance automation (full platform)
- Dedicated signal channel with the founding team
- One-on-one onboarding and architecture reviews
- First access to every release + launch feature flags
- Lifetime price lock while you stay a member
- Influence over roadmap priorities (we build with you)
- Full lilo platform (voice, receipts, evidence, compliance tasks)
- Secure onboarding + support from the core team
- Rolling monthly billing, upgrade/downgrade anytime
- Founding-tier features, minus the lifetime price lock + roadmap steering
- Future releases the moment they’re production-ready
Activate lilo for your property
Get a number. Route calls. Start sealing receipts. Then you can sleep.
- • A live phone number for guests.
- • Immediate call answering + language handling.
- • Receipts you can export.
- • Alerts when threats appear.